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Terms and Conditions

Terms and conditions

Welcome to the MonitorArmsUK.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.  

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Services Department by e-mail, or call us on 0845 600 1917

  1. Law and jurisdiction

The validity, construction and performance of this Agreement shall be governed by English

law and shall be subject to the exclusive jurisdiction of the English courts to which the

Parties submit.


2.  Use of the website


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.



You warrant that:  

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by contacting our Customer Services Department by e-mail, or calling us on 0845 600 1917
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


3.  Privacy

We will treat all your Personal Information as confidential. We will keep it secure and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website

4.  Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Fabric samples are available if requested. Because of the bespoke nature of the majority of our products, returns cannot be accepted unless you believe there is a defect in which case see paragraph 10.

Our manufacturing partners reserve the right to alter the specification of their products without prior notification and in accordance with EU Regulations.

We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the website

5.  Purchase of products Online


The technical steps required to create the contract between you and us are as follows:


  • You place the order for your products on the Website at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. 
  • Order acceptance and the creation of a contract between us will take place when full payment is received from you unless we have notified you that we do not accept your order.


For more details visit our Making a Purchase page.


Non-Acceptance of an order


Non-acceptance of an order may be a result of one of the following:

  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.

6.  Property

The property in the product shall not pass to you until we have received the payment of the

price (and any other sums that are due or owing to us) in full, and when delivery has been


7.  Payment

Payment for the products shall be made by debit or credit card. If you wish to pay by any other method please contact us.

All amounts stated are exclusive of VAT and/or any other applicable taxes or levy, which will

be charged in addition at the rate in force at the date any payment is required from you.


8.  Contract cancellation under the Distance Selling Regulations (these do not apply if you buy in the course of a business or if the product has been ordered to your specification)

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them.

You will be responsible for the cost of returning the product.

These Regulations apply to those products which we specify as stock items.


 9.   Delivery

  • Items that are shown as in stock will normally be delivered within 48 hours. Most items however are made to order and usually take between 4-6 weeks unless otherwise stated. 
  • All parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date. If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail, which will not require a signature. Deliveries are made Monday to Friday.
  • We will make every effort to deliver products within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. MonitorArmsUK shall be under no liability for any delay or failure to deliver the products within estimated timescales.
  • Risk of loss and damage of products passes to you on the date when the products are delivered to you.
  • We are not able to deliver online orders outside the UK unless you would like to order one of our Humanscale Products where you can place a telephone order with the store for international delivery (delivery charges will apply). For more information, call our Customer Services team on 0845 600 1917.


10.  Product Warranty

We will, at our option, either make good by repair or the supply of a replacement, defects which, under proper use, appear in the products within the period of the manufacturer’s guarantee after the products have been delivered, provided that:

  • you notify us in writing of the claimed defects immediately on their appearance; and
  • we are satisfied that the defects arise solely from faulty design (other than a design made, furnished or specified by you ), materials or workmanship; and
  • the products claimed to be defective are returned to us initially at your expense.
  • This section will not apply to normal wear and tear.

The repaired or replacement products will be delivered to you to the original place of delivery.

As an alternative, we shall be, in our absolute discretion, entitled to return the price to you if you have already paid the price when the claimed defect is notified by you to us.


11.  Returns Procedure

 Due to the nature of the majority of our product please telephone us to discuss any returns issues.


 12.  Liability and Indemnity

We shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if we have been advised of the possibility of such damages.

The MonitorArmsUK website may also contain links to other websites, which are not operated by us. When you activate any of these you will leave our website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

13.  Force majeure

We shall not have any liability under or be deemed to be in breach of any contract which may be entered into between us for any delays or failures in performance of the contract which result from circumstances beyond our reasonable control. If such circumstances arise we shall promptly notify you in writing when such circumstances cause a delay or failure in performance and when they cease to do so. If such circumstances continue for a continuous period of more than six months, either party may terminate the contract by written notice to the other party.

15.  Assignment

You may not assign, delegate, sub-contract, mortgage, charge or otherwise transfer any or all of your rights and obligations under a contract between without our prior written agreement. You may, however, assign and transfer all your rights and obligations under any contract which may be entered into between us to any person to which you transfer all of your business, provided that the assignee undertakes in writing to us to be bound by your obligations under the contract.


COMPANY NAME: Three Towns Office Equipment Limited t/a MonitorArmsUK


REGISTERED OFFICE ADDRESS: Ashley House, 15 Mill Hall Business Estate, Aylesford. Kent. ME20 7JZ